The Hardware Information Does Not Match With Your Dongle Please Contact Autodata Access

Unplug the USB dongle, wait 10 seconds, and plug it back in.

Windows registry keys or license files ( .lic , .reg , or .dat ) associated with the Autodata installation have been altered or deleted.

By following these steps, you can usually resolve the issue quickly and get back to diagnosing vehicle faults. Unplug the USB dongle, wait 10 seconds, and plug it back in

Body:

The USB port is faulty, loose, or failing to supply enough power to the dongle. Body: The USB port is faulty, loose, or

Autodata builds are notoriously sensitive to regional localizations and date formats inside the Windows registry. If your system formats short dates using alternate patterns, the encryption engine fails validation.

Locate your original Autodata installation media, or navigate to the official Thales/SafeNet website to download the latest . expand Network Adapters

At its core, this error message indicates a breakdown in the copy protection mechanism used by older versions of the Autodata software. To prevent unauthorized use, Autodata employs a "hardware lock" system, typically a . During installation, the software creates a unique digital "fingerprint" of your computer based on several hardware components (like the motherboard, hard drive serial number, network card MAC address, Windows SID, and processor ID). This fingerprint is then cryptographically bound to a license file ( license.reg ) that works with the specific USB dongle you possess. The dongle itself, often based on SafeNet Sentinel or HASP technology, acts as a physical key containing another unique identifier.

Check the or Protection History log to see if any Autodata files or .dll files were blocked.

Autodata uses a physical USB security key (a dongle) or a digital licensing equivalent to prevent software piracy. When the software launches, it runs a security check to verify two pieces of information:

Open Device Manager , expand Network Adapters , and ensure all physical cards are enabled.